Why Use Our Services

Why Use Our ServicesIC Edge provides the services your organization needs to move to higher levels of diversity, equity, inclusion, and belonging. Many organizations come to us with goals such as:

  • Diversity recruitment and hiring
  • Employee engagement and retention
  • Client retention and engagement
  • Supplier diversity
  • Increased sense of belonging for all employees
  • Increasing productivity
  • And many other workplace related issues and challenges

What are Our Services

We provide a full range of services to help individuals and organizations improve diversity, equity, inclusion, and belonging. Your organization is unique, and we embrace this uniqueness by personalizing our services to make you successful. Our primary services include:


We conduct assessments of individual and organizations to learn your organization’s challenges and opportunities for growth. It also helps us to customize our work so we can train your people based on “where they are.” Our assessments range from comprehensive research that includes focus groups and employee surveys, to quicker and simpler methods such as personal interviews.

The Intercultural Development Inventory (IDI®)

Since our work focuses on building the mindset and skillset of intercultural competence, an assessment we often use is the Intercultural Development Inventory® or IDI®. The IDI® is an assessment that enables an employee to discover their level of intercultural competence.

Intercultural Development InventoryThe IDI is a 50-question online assessment that measures intercultural competence. It was developed by Dr. Mitchell Hammer and Dr. Milton Bennett.

An interculturally competent person knows how to discern differences in their own and other cultures. They possess the ability to effectively bridge cultural differences. This leads to effectively communicating, engaging, and inspiring people of all races, ethnicities, backgrounds, genders, mental and physical abilities, and other differences. As a skill, intercultural competence enables the development of mutually adaptive solutions that take various worldviews into account.


Many organizations want to improve on diversity, equity, inclusion, and belonging (DEIB), but don’t know how or where to start. Together, we build a strategy for transformational change as DEIB requires intentionality and a clear plan. IC Edge has worked with organizations at all levels, strategizing with leaders, boards of directors, DEI councils, and other parts of an organization to achieve their goals.


At IC Edge, education is at the core of what we do. We help individuals and organizations move to a place of genuine understanding of how DEIB helps everyone.

We align your education plan to achieve your DEIB goals while meeting each person “where they are.” There is a right level for you, and we work together to determine which one is best for you.

Four levels of educationTo accomplish this, we have developed four levels of education:

  1. Awareness
  2. Essential Concepts
  3. Mindset and Skill Building
  4. Advanced Subjects

Each level operates independently, so you do not have to take one level as a prerequisite for the next. The key is to get your organization in the right one. For example, we don’t want you to jump to an advanced subject when your team has not built a solid DEIB knowledge and skill foundation. This misstep can lead to rejection, frustration, and fatigue. This is akin to your group starting in calculus when they should be taking algebra 101 – you can see how frustrating this would be, but it often happens when it comes to DEIB training. We have helped many organizations across different industries with this issue.

Another important aspect of our training is that we use the theories and concepts of intercultural competence as the foundation of all our educational experiences. This scientific approach enables us to keep learners interested and engaged without causing feelings of shame and blame. Intercultural competence is both a mindset and a skill that allows individuals and organizations to understand better and actualize the concepts of DEIB. It is also measurable using a widely respected assessment called the IDI®. See the assessments section.

The following sections provide details on the four different educational levels. We are happy to spend time with you explaining them in depth.


At the awareness level, we concentrate on accomplishing five goals:

  1. Gain a deeper understanding of diversity, equity, inclusion, and belonging concepts
  2. Learn individual, team, and organizational benefits of DEIB
  3. Understand how DEIB education supports the success of your entire organization
  4. Move past the myths and misconceptions of DEIB
  5. Inspire your employees to embrace the DEIB journey

Our awareness training is either a presentation or a mini workshop, typically 1 to 2 hours, based on your organization’s needs. Awareness education is an excellent stand-alone, motivational DEIB experience. Our clients have also found that an inviting awareness presentation of this length is a perfect way to kick off a more extensive educational journey.


We believe everyone should understand the essential concepts of diversity, equity, inclusion, and belonging. Learning these concepts is an entry point to navigating the cultural differences of race, ethnicity, gender, sexuality, ableness, generations, and many more. Whether you are a leader, team member, or individual contributor, a foundational understanding of DEIB principles is imperative in today’s diverse and multicultural world.

Diversity Essentials workshopWe teach these foundational concepts in our Diversity Essentials workshop. This workshop is a live, instructor-led, virtual session that is 3.5 hours long. Diversity Essentials is for everyone, from beginners to advanced learners. Beginners learn the essential concepts, and advanced learners refresh their knowledge, all in a way that connects these vital concepts to the modern workplace.


To actualize DEIB in the workplace, an individual, team, or entire organization must develop the skills to do so. These skills cannot be built in an hour presentation or even in a 3-hour course. As with most skills, it takes continuous learning and practicing until the desired skill becomes second nature or a habit.

To develop the appropriate knowledge, mindset, and skill, we take your team through a series of four workshops that are 4-hours long. These workshops are spread out over 9 – 12 months, so learners get an opportunity between workshops to practice the skills learned. Plus, we provide additional reading between sessions. These workshops build upon each other, starting with solid basic information and moving on to advance topics. We have used this methodology with many organizations, allowing them to transform their culture to one that embraces cultural differences and fosters diversity, equity, inclusion, and belonging.

Our workshop also includes many elements of change management theory. We are not here to solve your perceived diversity problems but to transform your culture into one that does not create the issues and can eliminate any that arise. Achieving a higher level of diversity, equity, inclusion, and belonging is a transformational change process. Our workshops provide the attitudinal change and intercultural competence skills to make the change happen.

We are happy to share the specifics of this popular course line-up.


At IC Edge, we cover almost every advanced subject on DEIB. Some of the topics (below) may seem basic, but we cover them at an advanced level. We hope your organization will do the mindset and skill-building workshops before tackling the advanced subjects, but they are not required. Our topics include, but are not limited to:

  • Effect multicultural recruiting
  • Retaining Your Talent
  • Pipeline/Session Planning with Diversity and Inclusion in Mind
  • Multicultural Employee Engagement
  • Inclusive Leadership
  • How to Create Beneficial Employee Resource Groups
  • Crucial Conversations
  • Embracing LGBTQ
  • Understanding and Supporting the Different Levels of Ableness
  • Avoiding the Generational Collide
  • How to Talk about Race without Trauma
  • And many more

How do you get started, and what is your right level?

Contact IC Edge at 651-363-1633 for a free consultation. We are here to help.



To combat diversity clutter and misconceptions, one-on-one coaching has become vital. Our experienced coaches work with all levels, including:

  • Individual Contributors
  • Team Leaders
  • Entrepreneurs
  • Executives

With coaching, we help you develop as an inclusive leader to:

  • build your confidence in engaging across cultures, both internally and externally
  • lead a diverse team to higher levels of belonging
  • eliminate unwittingly offending others
  • have your words match your heart

We tailor your coaching sessions to fit your needs. Coaching sessions are 1-2 hours and spread across several months based upon your schedule.


A diversity presentation is often essential to creating awareness of the benefits of DEIB, especially at the beginning of a journey. We are here to help. We deliver customized presentations that motivate and inspire engagement in diversity, equity, inclusion, and belonging.

Our audiences have included:

  • Staff groups
  • Boards of Directors
  • Executive Committees
  • DEI Councils
  • Civil groups
  • Other stakeholders

Option B
Often, creating awareness of the benefits of DEIB is essential, especially at the beginning of a journey. We are here to help.